J-K establishes ‘Department of Public Grievances’ for enhanced citizen-centric governance

SRINAGAR — The Administrative Council (AC) on Thursday under the chairmanship of Lieutenant Governor, Manoj Sinha gave approval to the establishment of the “Department of Public Grievances” as a separate Administrative Department.

Earlier, the subject of “Redressal of Public Grievances” was assigned to the Administrative Reforms, Inspections, Trainings and Grievances Department.

“This administrative reform measure is in line with the commitment of the government that envisages the promotion of citizen-centric governance with emphasis on grievance redressal innovations through e-Governance,” reads a statement.

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“This will ensure better administration and quality public grievance with better outcomes for the aggrieved, thereby guaranteeing efficient disposal of official business,” it added.

The meeting was attended by Rajeev Rai Bhatnagar, Advisor to the Lieutenant Governor; Dr Arun Kumar Mehta, Chief Secretary, J&K and Mandeep Kumar Bandhari, Principal Secretary to Lieutenant Governor.