J&K Bank customers unable to access mPay

SRINAGAR — Jammu and Kashmir Bank customers are facing problems in accessing mPay.

Customers informed that they are not able to access the app which is giving them tough time in logging into their accounts.

“When I tried to access the application for transaction, I was directed to update the app and then choose the number registered with J&K Bank. However, it didn’t open despite many attempts,” a customer said.

However, J&K Bank on its official social media pages and accounts clarified that the technical glitch with mPay is with only two telecom service providers.

“It is for the information of our esteemed customers that more than two lakh users have successfully used mobile banking app, mPay. However, some of our users are facing inconvenience due to technical glitch with two telecom service providers. The bank is vigorously following up the issue with the telecom service providers for speedy resolution of the same. Inconvenience is regretted,” the post read.

The customers have urged the bank to resolve the issue immediately.