Integrated Grievance Redressal & Monitoring System unveiled in J&K

SRINAGAR — Jammu and Kashmir’s Lieutenant Governor Manoj Singh on Friday unveiled maiden J&K Integrated  Redressal System for the timely redressal of people’s issues, stating that there will be round the clock monitoring of the complaints and grievances lodged by the people.

The J&K LG Sinha while addressing a press conference at Raj Bhavan here said that the decision to roll out first ever J&K Integrated Grievance Redressal and Monitoring System was taken in the ‘State’ Administrative Council (SAC) meeting today.

“After meeting various delegations and journalists recently, we came to know that officers from the administration and other departments related to governance aren’t available for the people. So, we have rolled out J&K IGRMS,” he said.

The J&K LG said that to begin with, pilot project has been launched in Srinagar, Jammu and Reasi districts of J&K UT and in the weeks ahead, the facility will be available in other districts as well.

“There will be minute by minute status update of the grievances on the portal. And if any laxity will be found, we can talk to the concerned elders of the district and the concerned officers. Action will follow if any delay or callousness is found while addressing the people’s grievances,” the LG said.

He said that another decision taken in the SAC was that district Superintendents of Police and Deputy Commissioners will remain present for people in their offices from 10:30 AM to 11:30 AM, five days a week from Monday. “Similar directions are for the Divisional Commissioners and IGP’s of Jammu and Kashmir regions,” he said.

The LG also announced the launch of Ayushman Bharat health insurance cover of Rs 5 lakh for every single resident of the J&K UT. He said that the cover will be for the people suffering from fatal diseases and others as well. “The portal of J&K Grievances will be linked with the GoI’s grievance portal,” he said.